TASK UNWIND
From inconsistent inputs to a repeatable weekly report
Portfolio demonstration. All records and results are fictional.
Reporting period: 2026-09-28 through 2026-10-25
Source records97
Included records87
Effort hours129.0
Within SLA83.9%
10 records need review. These records are excluded from performance metrics. Original values and reasons are preserved in exceptions.csv.
Weekly performance
| Week beginning | Tickets | Within SLA |
|---|
| 2026-09-28 | 18 | 88.9% |
| 2026-10-05 | 21 | 81.0% |
| 2026-10-12 | 24 | 83.3% |
| 2026-10-19 | 24 | 83.3% |
Workload by team
| Team | Tickets | Effort hours | Within SLA |
|---|
| SUPPORT | 29 | 35.5 | 51.7% |
| LOGISTICS | 29 | 43.5 | 100.0% |
| FIELD | 29 | 50.0 | 100.0% |
What the workflow demonstrates
Standardize team names and ticket IDs. Identify duplicates and incomplete records. Calculate workload and SLA performance from eligible records. Retain traceable exceptions for correction.
SLA means resolution hours are less than or equal to target hours. Both copies of a duplicate ID are held for review. This demonstration does not claim client results or automatic source-system integration.